We are committed to provide our customers the best of our services. Please feel free
to update us with your comments, suggestions or complaints.
AWT Plaza, The Mall, P.O.Box 1084, Rawalpindi.
Phone: 051-8092000, 051-8101000 Fax: 051-2857448
Third Floor, Plot No. 18, NPT Building, F-8 Markaz, Islamabad.
Phone: 051-8092000, 051-8101000 Fax: 051-2857448
For submitting a query/complaint regarding bank related issues (e.g. account, credit card, debit card)
For submitting an online complaint regarding ATM related issues
Askari Bank provides an extensive ATM network to their banking and non-banking customers, with a network of 500+ ATMs (onsite & offsite) across Pakistan.
| Name | Designation | Contact # | |
| Mr. Ahmad Soban | Manager – ATM Dispute Resolution | ATMSWITCH@askaribank.com.pk ahmad.soban@askaribank.com.pk | 051-8101094 |
| In case of any ATM (Machine) operational issue, please contact: | |||
| Mr. Adeel Hussain | Product Manager-ATM | adc@askaribank.com.pk adeel.hussain@askaribank.com.pk | 051-8097187 |
The Contact Centre provides 24/7 service to its customers for queries and information at 051-111-000-787. Overseas Customer may call at: +92-51-111-000-787 +92-51-5552014
Askari Bank – A Step Ahead in Technology & Customer Care
Askari Bank’s 24/7 Contact Centre allows you to get in touch with us from the comfort of your home, at any time. You can avail a host of services by simply calling our UAN at 051-111-000-787
Services Offered
In case of any query or issue related to Askari Bank’s consumer products, please contact our Customer Services Centres
For Credit Card:
051-2250141, 051-2250554, 051-2853300, 051-8108730
For Credit Card Limit Enhancements/Upgrade:
051-2250725, 051-2250140, 051-8108730 For Personal Loan 051-2853300, 051-2250143, 051-8108730 For Auto Loan / Mortgage Finance 051-2250143, 051-2853300
For Complaints Feedback (Karachi)
CBD Complaint Department
Askari Bank Ltd. 3rd Floor, SB-08, Block 13-B, KDA
Scheme – 24 Main University Road Gulshan-e-Iqbal, Karachi.
Email:
customerservices@askaribank.com.pk
support@askaribank.com.pk
Telesales Unit (CBD) Contact No:
92-51-8094333 *Incoming call facility is not available on this number.
In case of any further information please contact helpline i.e. 051-111-000-787.
For Blocking of Lost/Stolen Credit Cards & Transaction related queries, customers may call at: +92-51-111-000-787
For verification of Guarantees issued by Askari Bank, please contact our Centralized Foreign Trade Unit (Guarantee Operation)
For Verification / Genuineness Confirmation / Encashment / Extension or for any matter relating to Letter of Guarantees and Amendment issued by Askari Bank, please contact our Centralized Foreign Trade Unit (Guarantee Operation) at following address:-
SOUTH REGION
Centralized Foreign Trade Unit
Askari Bank Limited
Marine Trade Centre
Kehkashan Block-9
Clifton,
Karachi.
Tel : 021-353088012, 021-35308802-5
E-mail: CFTU.01@askaribank.com.pk
CENTRAL REGION
Centralized Foreign Trade Unit
Askari Bank Limited
9th Floor, 27-H, Pace Tower Building
College Road, Gulberg-II,
Lahore.
Tel : 042-99268517, 042-99268514
E-mail : CFTU.02@askaribank.com.pk
NORTH REGION
Centralized Foreign Trade Unit
Askari Bank Limited
Imran Khan Avenue,
Chaklala Scheme – III,
Rawalpindi
Tel : 051-9281306, 051-9281301-5
E-mail : CFTU.03@askaribank.com.pk
We will appreciate if you can take few minutes from your time to fill up our Online Customer Survey Form
We are committed to provide our customers the best of our professional services.
For further queries please call: 051-111-000-787
Consumer Financial Protection Framework
We are committed to providing you with a quality banking experience and ensuring that you feel supported throughout your banking journey. Our framework on Consumer Financial Protection is designed to treat the customers fairly and transparently, while also ensuring that your needs are fulfilled and rights are protected.
Askari Bank’s Consumer Financial Protection Framework comprises guiding principles that mainly focus on:
Your valuable feedback helps to improve our services. Should you wish to provide any feedback or you may have any complaint, please click here.
POC's For This Account
